Refund policy
Last updated: 26 October 2026
This policy applies to purchases from JServices.shop, operated by JSync LLC.
Need to request a refund or return?
Use the request form to choose your order and tell us what happened. Sign in to access orders linked to your account.
Open refund / return form ↗Digital products
You may request a refund if your activation key has not been used. Each key can be activated once. We check the activation status before reviewing a digital refund request. If the license service cannot confirm the status, the request needs further review; it is not automatically approved.
Activated keys are generally ineligible under our voluntary unused-key policy. This does not remove any statutory right to a remedy for faulty or misdescribed digital content.
Physical products
Our voluntary standard return window is 7 days from confirmed delivery. Submit your request within that window. The original package must not have been opened; the product must be unused, with its original seals intact. The unused-key condition applies only to digital products.
Wait for our return instructions before sending a package back. Eligibility is reviewed against the recorded delivery date, your request date, and the package condition. The return destination and any applicable return-shipping costs will be provided before you return the goods.
Order issues and statutory rights
The 7-day unopened-package condition is our voluntary standard return policy. It does not override mandatory consumer rights, including rights that may apply to defective or misdescribed products or a statutory withdrawal period. Use the order issue / statutory consumer rights category in the request form if your situation falls outside the standard policy.
How to request a review
JSync LLC reserves the right to deny refund or return requests that do not meet all applicable terms and conditions, including this policy. Each request is reviewed before approval. This does not limit mandatory consumer rights.
Sign in and open Refunds & returns, choose the relevant order, and submit the reason for your request. Keep your order ID and, for physical items, any relevant delivery information. A submitted request is not an issued refund.
Refund processing
The form confirms receipt after a successful submission. Your order is marked as awaiting refund review, and authorized staff can read your request in the order dashboard.
Payments and automated refunds are currently disabled. When payments reopen, approved refunds will be processed through the original provider where supported. Processing times and any limitations for crypto payments will be disclosed at checkout. An administrator must recheck license status and revoke an eligible key before completing a digital refund.